Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as ‘Amaze Every Customer Every Time’ The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com, Shep TV and the online courses available here.
Closer IQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success. Closer IQ is a modern recruitment company, which matches ideal sales candidates with the right companies. Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.